Returns & Order Cancellation Policy
Returns & Order Cancellation Policy
Last updated: June 28, 2026
At WarmPiece, we want you to love every mindful moment you spend with our products. If something isn't quite right, we're here to help.
Please read our policy below before requesting a return or cancellation.
Order Cancellation
Orders may be canceled within 12 hours of purchase, provided that production or fulfillment has not yet begun.
To request an order cancellation, please contact us as soon as possible at:
Please include:
-
Your order number
-
The email address used for the purchase
-
Your cancellation request
If your order has already entered production or has been shipped, it can no longer be canceled.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return:
-
The item must be unused and in its original condition.
-
The item must be returned in its original packaging.
-
Proof of purchase is required.
Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.
To initiate a return, email:
Non-Returnable Items
The following items cannot be returned:
-
Items that have been used, assembled, or damaged after delivery
-
Items returned more than 30 days after delivery
-
Gift cards (if applicable)
-
Clearance or final sale items (if marked as such)
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at:
Please include:
-
Your order number
-
A description of the issue
-
Clear photos showing the problem
We will review the issue and work with you to provide a suitable solution, which may include a replacement, refund, or store credit.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
-
The item is defective
-
The item arrived damaged
-
An incorrect item was received
Original shipping charges are non-refundable unless the return is due to our error.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your payment provider.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different product, we recommend returning the original item (if eligible) and placing a new order.
Contact Us
If you have any questions regarding returns, refunds, or cancellations, please contact:
Thank you for choosing WarmPiece.
