Returns & Order Cancellation Policy
Returns & Exchanges
At WarmPiece, we take pride in the quality and care behind every puzzle we create.
If for any reason your purchase doesn’t feel quite right, we’re here to help.
Returns
We accept returns on unused items within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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All puzzle pieces must be included
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Original packaging must be intact
Once we receive and inspect the returned item, we’ll notify you of the approval and issue a refund to your original payment method.
Please note:
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Original shipping fees are non-refundable
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Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect
Exchanges
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We’ll gladly arrange a replacement or exchange at no additional cost.
Final Sale Items
Items marked as Final Sale are not eligible for return or exchange.
Order Cancellation
We understand that plans can change.
Orders may be cancelled free of charge before they are shipped or enter production.
Once an order has been shipped, it can no longer be cancelled.
In this case, you may refer to our return policy once the item has been delivered.
To request an order cancellation, please contact us as soon as possible at:
Include your order number in your message so we can assist you promptly.
How to Contact Us
For all return, exchange, or cancellation inquiries, please reach out to:
Our team is always happy to help.
Our Promise
We believe every WarmPiece puzzle should feel thoughtful, comforting, and worth keeping.
Your satisfaction matters to us, and we’re committed to making your experience a positive one.